Legal & Compliance Hub.
Access regulatory certificates, service agreements, governance policies, and statutory documents for the Mystocks investment platform.
Regulatory Status
MyStocks Technologies (Pty) Ltd is the South African operating company.
Investing involves risk, including the possible loss of principal. Past performance is not indicative of future results.
Certificates & Licences
Company disclosures and registration documents.
Service Agreement Terms & Conditions
Governing legal agreements between Mystocks and its clients, including general T&C and communication terms.
General Terms & Conditions
The primary service agreement governing use of the platform, trading access, and investor obligations.
Compliance & Regulatory Framework
Comprehensive legal framework covering all 25 regulatory sections including FAIS, FICA, market conduct, and privacy.
Standard Email Communication Terms
Disclaimer and legal terms governing all electronic communications dispatched from mystocks.africa.
Client Mandate — Natural Individual
Mandate and service agreement template for private individual investors opening a trading account.
Client Mandate — Legal Entity
Mandate and service agreement template for companies, trusts, and other juristic entities.
Policies
Comprehensive governance policies covering privacy, AML/CFT, complaints, risk, and regulatory compliance.
Privacy Policy
How Mystocks collects, processes, stores, and protects your personal data under POPIA and GDPR.
POPIA Compliance Policy
Full Protection of Personal Information Act compliance framework, data officer contacts, and data subject rights.
AML / CFT Policy
Anti-Money Laundering and Combating the Financing of Terrorism policy, including FICA and customer due diligence procedures.
Complaints Policy
Formal procedure for lodging, escalating, and resolving client complaints, including FAIS Ombud referral pathway.
Conflict of Interest Policy
Declaration of material interests, relationships, and management procedures to protect client objectivity.
Risk Disclosure
Capital markets risk warnings covering equity, fixed income, currency, and private market investment risk.
Cookie Policy
Types of cookies deployed on the platform, tracking preferences, and opt-out mechanisms.
Service Providers and Subprocessors
Principal providers that may process personal data, depending on product, country, and selected service.
Gift & Inducement Policy
Governance framework governing gifts, entertainment, and inducements received or offered by Mystocks staff.
Anti-Corruption & Anti-Bribery Policy
Zero-tolerance stance on corrupt activities in line with the Prevention and Combating of Corrupt Activities Act.
Treating Customers Fairly (TCF) Policy
FSCA-aligned Treating Customers Fairly outcomes framework and how we embed them into our operations.
Whistleblowing Policy
Protected disclosure procedures for reporting irregular or unethical conduct within the Mystocks group.
Business Continuity Plan
Disaster recovery, operational resilience, and business continuity procedures for the platform.
Other Documents
Application forms, KYC requirements, FAIS disclosure notices, and statutory reference documents.
FAIS Disclosure Notice
Section 4 FAIS disclosure notice containing key information about Mystocks, its FSP, and financial services rendered.
PAIA Manual
Promotion of Access to Information Act manual — how to request access to records held by Mystocks.
KYC Requirements — Natural Individual
Identity verification document checklist for individual investors (FICA-compliant).
KYC Requirements — Legal Entity
Identity verification document checklist for companies, trusts, partnerships, and close corporations.
Client Fee Schedule
Transparent brokerage fee schedule, platform charges, and FX conversion costs across all asset classes.
Trust & Safety Overview
How Mystocks protects client assets, segregates funds, and maintains platform security.
Need a Specific Document?
Documents marked "Request Document" are available on demand. Email our compliance office and we will dispatch the requested document within 2 business days.
Compliance Office · Response within 2 business days